Will this work on my network?
Net Spy Pro is designed to function on any network running any version of Windows including Vista. If you are unsure if your network is compatible, please visit our support section to contact us. Please include specifics about your network's size and operating systems.

What are the system requirements for Net Spy Pro?
To successfully run Net Spy Pro, your TCP-IP network must consist of Pentium 100mhz or higher machines with at least 32MB of ram. Pentium II 300mhz with 64MB is recommended. Net Spy Pro will run on virtually any Windows software.

Does Retina-X Studios provide installation and usage support?
Absolutely. When you order we instantly send step-by-step instructions. However, if you need further assistance we will be here to answer any questions you may have.

How do I install Net Spy Pro?
To deploy Net Spy Pro simply install the client software on each PC in your network and reboot. After each PC has rebooted it will be available within the Net Spy Pro Network. Install the admin.exe on your machine to use NSP.

Do you offer volume discounts or discounts to educational or government facilities?
Yes, we offer both. Please see the Net Spy Pro order page for license types.

How do I view my recorded activity logs?
Inside the Net Spy Pro control panel there is a network scanner which will scan your network for installed Net Spy Pro clients. After the initial scan you can access each PC's logs by going to the stored addresses and then clicking "Connect".

How do I remote control a PC?
To use the remote control feature built into NSP, bring up the NSP control panel on your workstation. Then click CONTROL PC. Then select which PC you want to connect to and which mode you would like. It will then connect to the remote PC.

Is the remote control feature fully stealth?
The remote control feature is mainly to be used as a tool for administering the PC. It's not typically used for monitoring. Once an admin connects to a client PC the client PC's screen will refresh once. Then there is no other sign that the admin is connected as long as the admin has chosen "View Only" option in the remote control window.

How do I change the Net Spy Pro password for a client machine?
To change the password of a machine remotely simply connect to it. Then go to General > Change Password.

How do I turn content filtering on?
To turn on the powerful filtering options, go to Filtering > Web Site Filtering OR Filtering > Application Filtering. Enter your desired filtering requirements using the instructions on each tab. Then click "Apply". You can also do this in the web panel. Just go to System Logging > Configure Logging.

How do I uninstall Net Spy Pro?
Please open a support ticket to receive uninstall instructions and you must include your name, and order number. We do not advertise this information. This information is contained in the installation email that was sent after ordering.