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Retina-X Studios Support Center
This page discusses the use of AceSpy with the following software:

Mcafee VirusScan and Mcafee Internet Security

SniperSpy should not be deployed remotely when Mcafee VirusScan or Mcafee Internet SecurityMcafee is designed to alert users about hidden software. Therefore AceSpy will show up as a PUP (Potentially Unwanted Program). It is possible to make Mcafee "Trust" the PUP, but you need to adjust some Mcafee settings while sitting at the computer to be monitored.

Additionally, if your Mcafee has a firewall then it will detect the upload to the internet when emailing logs. You would need to "Grant Access" to the systune or regsvc element of our program. The steps below help you perform the items in these two paragraphs.

However, even if you perform the steps below, Mcafee will still show these files during a *manual* scan. If you dont want those two programs show up as PUP, while scanning manually, then uncheck the option "scan for potentially unwanted programs" under scan options. According to Mcafee there is no way to avoid this.

Also, most Mcafee software stops Windows XP Limited Users from being able to access the registry. This causes most applications, including ours, to be unable to perform when a limited user is logged in. You can either make the user an admin user OR see the following solution to Mcafee detection.

Want Another Solution to the Mcafee Detection? Click Here


Listed below are step-by-step instructions of how to adjust Mcafee VirusScan and Mcafee Internet Security as much as possible.

1. Install AceSpy from the link given to you upon purchase.
2. If a message from Mcafee pops up, click "TRUST THIS PUP".

    

3a. If you have XP, perform a manual virus scan for
C:\Documents and Settings\All Users\Application Data\Retina-X Studios\AceSpy\ folder and click "TRUST THIS PUP" for the PUPs found.
3a. If you have Vista, perform a manual virus scan for
C:\ProgramData\Retina-X Studios\AceSpy\ folder and click "TRUST THIS PUP" for the PUPs found.

4. If you have the Mcafee Firewall or Mcafee Internet Security, and you set AceSpy to email logs, then a firewall alert will appear upon sending for "regsvc" or "systune" or "pidmon". If it does, then click "Grant Access" as shown below.

    

5. Reboot. the PC. Then open My Computer to c:\Program Files\Retina-X Studios\AceSpy if you have XP, or c:\ProgramData\Retina-X Studios\AceSpy\ if you have Vista.
6. Go to VIEW > DETAILS to show each file's FULL filename.
7. Find "pidmon.exe" (NOT pidmon.ini). Double-click pidmon.exe to execute it in case the startup entry got erased.

IMPORTANT NOTE: Mcafee will again detect these files when doing a manual scan. If you dont want those two programs show up as PUP, while scanning manually uncheck the option "scan for potentially unwanted programs" under scan options.

Want Another Solution to the Mcafee Detection? Click Here

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